Warranty & Returns

• All goods are covered by a 12 month return to base warranty at your own cost. The warranty does not cover misuse/accidental or otherwise damage to goods.
• In the unlikely event of your goods being delivered faulty you must contact us within 7 days following the delivery of your goods. If the goods are damaged or accessories missing you must contact us within 72 hours of the date of delivery to arrange a replacement.
• No claims shall be accepted for damage or accessories missing on goods that have been opened and inspected on delivery and signed for in perfect condition with all accessories.
• Goods mishandled or if any accessories are missing cannot be exchanged or credited.
• You are responsible for your own shipping costs when returning goods after the first 7 days of delivery, We will in turn be responsible for the cost of shipping goods back to you.
• Any goods returned after 7days of delivery that were purchased in error or are no longer wanted will be subject to handling and re-stocking charges of 20% of the original cost of goods.
• We reserve the right to charge a 15% handling fee on any goods returned as faulty after the first 7 days of delivery, Which are found to be in good working order before returning goods back to you.
• Goods that cannot be repaired or replaced after the first 28 days of purchase, shall be refunded in line with the amount of usage the customer has obtained from the product.
• In accordance with the distance selling regulations, a order can be cancelled in writing within 7 working days of delivery if boxed with all original packaging, unused and in perfect condition, whereby a refund shall be provided less the costs of carriage. The goods have to be sent back at your own cost.
• The average delivery cost on a small item is £10 and £45 for larger items and this will be deducted from any goods returned with 28 days of delivery.
• The average delivery cost on all Plasma and LCDs, 40 inches and above in size, is £75 and this shall be deducted from goods returned within 28 days of delivery as long as products are confirmed as being faulty.

Collections

If goods are not ready and packaged for collection as agreed, there will be charges applied before arranging another attempt.

Extended Warranty

• Please be advised that if you purchase equipment from us your name and address will be supplied to the Domestic & General Group of Companies for use by us and Domestic & General for repair protection plan administration and other marketing purposes.
  

Optional Guarantee Purchases:

• Estimated arrival for all policies 6 to 8 weeks
  
• All extra guarantees purchased through our establishment can be cancelled within 14 days of purchase via telephone or email.
  
• All requests for cancellation after this period will incur a handling charge of 20%.
• By placing an order with us you adhere to obide by the terms and conditions above.

DVD Players

• All DVD players which have been modified to multi region are no longer guaranteed by the manufacturer, however we honour the guarantee for 1 Year (Parts and Labour). Our qualified in house service engineers will provide you with exactly the same service that the manufacturer would (maybe better).
• Before purchasing a DVD Player WITHOUT a Scart socket, please make sure that your TV is RGB or NTSC Compatible. TV's without RGB or NTSC compatibility will not play region 1 DVD films in full colour, however region 2 (UK) films will play in full colour.

 SHIPPING

Shipping charges Varies from item to item.

Please Also Refer Our General Terms and Conditions Page.